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-   -   Error Installing Clients on 64bit (http://forum.ultrabac.com/showthread.php?t=370)

yogsp2tel 01-06-2011 09:05 AM

Error Installing Clients on 64bit
1 Attachment(s)
I am trying to install "Image Agent" on 64bit (win7) OS machines and i receive the following error as per attached image.

But if i go to the PC and install it manually, i am fine and it works. I have installed Ultracbac on the server with 64bit binaries option selected.

Thanks for any advise

Derek Beaney 01-06-2011 09:12 AM


The service "remote registry service" must be started so we can determine the os platform.

yogsp2tel 01-06-2011 09:35 AM

Is this service on the server to be started or the client. If it on the server, the service is in Started mode.

yogsp2tel 01-06-2011 09:41 AM

I have checked the Windows Registry service on the CLient, and yes this time after starting it, the installation starts BUT the installation does not go thru, the process stops after trying to start the UBMS service and it prompts error.

Derek Beaney 01-06-2011 09:43 AM

what error is it giving you?

Is port 1910 tcp open on that machine?

yogsp2tel 01-06-2011 10:29 AM

Querying target system called:


Attempting to resolve name to IP address...

Name resolved to


TCP port 1910 (unknown service): FILTERED

Derek Beaney 01-06-2011 10:30 AM

i am assuming filtered means that it is blocked. Can i have you enable that port?

yogsp2tel 01-06-2011 10:33 AM

I had to switch off the Firewall on the local PC to allow it to install. Is there any other way of doing it, else i have to go to each PC and reset the firewall and the start the windows registry service.

Derek Beaney 01-06-2011 10:36 AM

you would need to add exclusions for:

32bit machines:

port 1910 tcp
c:\program files\ultrabac software\ultrabac\ub.exe
c:\program files\ultrabac software\ultrabac\ubms.exe

64bit machines:

port 1910 tcp
c:\program files\ultrabac software\ultrabac\x64\ub.exe
c:\program files\ultrabac software\ultrabac\x64\ubms.exe

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