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-   -   License Error (http://forum.ultrabac.com/showthread.php?t=401)

dvillegas 11-01-2011 07:20 AM

License Error
4 Attachment(s)

UltraBac testing with 9.2.2, I found a problem with the license, because instead of taking the hostname of the computer is assigned an IP address.
Now I want to correct this conflict sends me different errors and I do not accept the license agreement that does not recognize the teams that are managed by the license were also modified.

Error adding the images so they can help.

Attachment 5

Attachment 6

Attachment 7

Attachment 8

Thank you.

James Dawes 11-01-2011 07:33 AM

Hello dvillegas,
this behavior is actually by design. When a license is generated, it MUST be for a specific server name, not IP address. When pointing a member server to the backup server for licensing, you can then use either the server's name or IP address.
for the other error images you have attached:

You can only ever import 1 evaluation license onto a server.

You must be sure the version of the installed UltraBac Software matches the version of the license you are attempting to import

You will need to call in and request a new license for your testing. We have the abillity to generate a test license to assign to a specific machine that will bypass the limitations of the auto-generated licenses that are sent when a trial version of our software is downloaded. Please call 425-644-6000 and request our licensing department for further assistance.

dvillegas 11-01-2011 02:08 PM

Thanks for your answer.

However, I have a doubt because it marks the error "Error determining license type (0x8BE1F032 - license server not valid" that means that the license is damaged by such conflicts.

James Dawes 11-02-2011 06:43 AM

The license, i'm sure, is fine. However, you will not be able to import a second evaluation license to the same machine, so you will need a different license from our licensing dept.

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