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Forum: Vsphere Agent 01-05-2015, 01:01 PM
Replies: 1
Views: 547,087
Posted By James Dawes
This type of support would be best handled...

This type of support would be best handled directly via support@ultrabac.com.

could be a configuration issue, or possibly permissions. Depends on the version of vSphere and what options are enabled...
Forum: Errors 01-05-2015, 12:59 PM
Replies: 1
Views: 537,614
Posted By James Dawes
Hopefully you already got your answer from...

Hopefully you already got your answer from calling in to technical support. When you get CRC errors related to tape drives or tape media, you will want to do the following:

clean the drive,...
Forum: UBDR Pro/Gold 12-03-2014, 02:00 PM
Replies: 4
Views: 611,271
Posted By James Dawes
Howard, did you follow the steps outlined in this...

Howard,
did you follow the steps outlined in this post?: http://forum.ultrabac.com/showthread.php?t=489?
Forum: UBDR Pro/Gold 12-03-2014, 10:38 AM
Replies: 4
Views: 611,271
Posted By James Dawes
Hello Howard, for this type of support request, I...

Hello Howard,
for this type of support request, I would ask that you please call into support @ 1-866-554-8568 to get some assistance from a support representative.
Forum: Device Setup & Configuration 08-08-2014, 06:45 AM
Replies: 2
Views: 573,960
Posted By James Dawes
You should be fine with any release after 1.0.6.2...

You should be fine with any release after 1.0.6.2 as well.
Forum: UltraBac Usage Questions 06-25-2014, 05:55 AM
Replies: 5
Views: 657,193
Posted By James Dawes
Do those tapes that have been put into slots 1...

Do those tapes that have been put into slots 1 and 2 have barcode labels on them?
Forum: Announcements 06-18-2014, 12:43 PM
Replies: 0
Views: 516,692
Posted By James Dawes
9.4.1 is here!

Version 9.4.1 (Build 2290 05-05-14)

New Features:

File-by-File Agent - Support for Windows Server 2012 R2 and Windows 8.1.

Image Agent - Support for Windows Server 2012 R2 and Windows...
Forum: Reference Section 06-18-2014, 12:40 PM
Replies: 0
Views: 355,507
Posted By James Dawes
Practice Practice Practice

So you have been backing up your data for a while now, just in-case of a disaster. That is great. However, how many of you are familiar with how to run a data restore or how to recovery an image of...
Forum: UltraBac Usage Questions 06-18-2014, 12:05 PM
Replies: 5
Views: 657,193
Posted By James Dawes
dvillegas, I am inquiring with development and...

dvillegas,
I am inquiring with development and testing and will let you know my findings.

just to be sure though, which driver are you using, 32 bit or 64 bit version?
Forum: Device Setup & Configuration 06-05-2014, 01:15 PM
Replies: 0
Views: 362,392
Posted By James Dawes
Auto delete function for backuppaths

A couple of nice features for folks using backuppaths for backup devices:

Delete backups older than "X" days



This feature will automatically delete backups that are older than the number of days...
Forum: Licensing 06-05-2014, 12:51 PM
Replies: 0
Views: 527,504
Posted By James Dawes
Exclamation Wanting to move replace your backup server? Licensing information

If you should need to replace/upgrade your backup server or reorganize your environment and find that you need a different machine to run your backups, you will need to get a new license for the new...
Forum: UltraBac Usage Questions 05-21-2014, 07:59 AM
Replies: 1
Views: 367,983
Posted By James Dawes
Hello achavana, This is most likely due to a...

Hello achavana,
This is most likely due to a device issue. I would look through the system event logs on the server for clues. Also, what changes took place a week ago?

What device(s) do you use?
Forum: SQL Agent 04-24-2014, 02:05 PM
Replies: 1
Views: 549,186
Posted By James Dawes
Hello Dvillegas, Please see: UltraBac Knowledge...

Hello Dvillegas,
Please see: UltraBac Knowledge Base - SQL Agent (http://www.ultrabac.com/kb/sql_agent.htm) for restoring a SQL database to an alternate location and/or with a new database name.
Forum: SQL Agent 04-24-2014, 02:02 PM
Replies: 3
Views: 417,712
Posted By James Dawes
hello dvillegas, I know that there was a...

hello dvillegas,
I know that there was a reporting issue with how UltraBac reports the size of databases.

The issue with the SQL browser crashing may have to do with missing pre-requisites.

I am...
Forum: UBDR Pro/Gold 04-24-2014, 01:56 PM
Replies: 4
Views: 449,105
Posted By James Dawes
transpower, just to let you know, our Image agent...

transpower,
just to let you know, our Image agent doesn't even look at files, nor do we open them. We essentially backup 1's and 0's at a sector level, so I am unsure how any changes could have been...
Forum: Device Setup & Configuration 04-24-2014, 01:08 PM
Replies: 0
Views: 362,417
Posted By James Dawes
RD1000 use

If you are using a RD1000 device to write your backups too, please note that when creating the backuppath, you will not see the device's drive letter when browsing.
You will need to manually type the...
Forum: UBDR Pro/Gold 04-24-2014, 12:55 PM
Replies: 1
Views: 364,414
Posted By James Dawes
That message is saying that the backup was...

That message is saying that the backup was aborted because there was no media in the drive.
Please keep in mind that when you backup to a tape drive, you must manually move media to the drive...
Forum: UBDR Pro/Gold 04-24-2014, 09:27 AM
Replies: 4
Views: 449,105
Posted By James Dawes
Hello Transpower, There are no known issues or...

Hello Transpower,
There are no known issues or bugs with UBDR changing security ID's. If you had a drive failure, it is possible that the backup itself was affected by the cause of the system...
Forum: File-by-File Backup and Restore 04-16-2014, 12:02 PM
Replies: 1
Views: 446,728
Posted By James Dawes
Hello Rdrucker, Try creating a new folder inside...

Hello Rdrucker,
Try creating a new folder inside the UltraBac Software\UltraBac\x64\ directory called “Indexes2”. Then open the management console and go to Manage\General\Index. Change the backup...
Forum: Announcements 04-03-2014, 10:06 AM
Replies: 0
Views: 359,621
Posted By James Dawes
UltraBac 9.4.0 is released!

ULTRABAC VERSION 9.4 PROVIDES WINDOWS SERVER 2012 R2 AND EXCHANGE 2013 SUPPORT


Our latest version of UltraBac adds support for Windows Server 2012 R2 and Exchange 2013. We have also introduced new...
Forum: Warnings 04-03-2014, 07:46 AM
Replies: 0
Views: 304,503
Posted By James Dawes
Disk X - Failed reading capacity via SPT, will use standard API instead.

Disk 1 - Failed reading capacity via SPT, will use standard API instead.

What this error means is that we are not getting the full disk geometry from either the hard drive or the hard drive...
Forum: Exchange Agent 04-02-2014, 08:43 AM
Replies: 4
Views: 421,948
Posted By James Dawes
We do not yet have a release date or version...

We do not yet have a release date or version number when this functionality will be supported.


With regard to clustered servers, licensing is typically done per node.
Forum: Exchange Agent 04-02-2014, 08:27 AM
Replies: 4
Views: 421,948
Posted By James Dawes
Hello, currently, it is not possible to restore...

Hello,
currently, it is not possible to restore individual mailboxes with UB 9.4x. This is being addressed for a future release so that we can add this functionality back into the software.
Forum: SQL Agent 01-28-2014, 09:10 AM
Replies: 4
Views: 440,402
Posted By James Dawes
Ok, sorry for the lateness of my reply. We have...

Ok, sorry for the lateness of my reply.

We have found this to be a bug in the software. It has been resolved and the fix will be in the next release, UltraBac 9.4.0 which is due out in the next few...
Forum: SQL Agent 01-23-2014, 09:54 AM
Replies: 4
Views: 440,402
Posted By James Dawes
Hello, can you double-check your SQL server...

Hello,
can you double-check your SQL server version? Are you running SQL 2008R2 or SQL 2012 perhaps?

Where are you attempting to restore the .bak file to? The original SQL server or another...
Showing results 1 to 25 of 129

 
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