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  #1  
Old 04-15-2014, 05:11 AM
rdrucker rdrucker is offline
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Join Date: Mar 2014
Posts: 1
Default Error updating index file

Any one having an issue with version 9.2.2, Build 1232. I am receiving the below error during a file backup. (Not all the time)

Environment
Windows 2008 r2 SP1 (Central backup server)
Windows 2003 r2 SP2 (Client server)

Error! 4/15/2014 6:40:31 AM
Error updating index file (183 - Cannot create a file when that file already exists.) See http://www.ultrabac.com/kb/error.asp?error=0183 for additional information.

If I look in the C:\Program Files\UltraBac Software\UltraBac\x64\Indexes
I do see a file 20130419-003.ubi.tmp.

I have seen this error on another test environment same version but all on Windows 2008 r2 SP1
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  #2  
Old 04-16-2014, 12:02 PM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
 
Join Date: Mar 2007
Posts: 129
Default

Hello Rdrucker,
Try creating a new folder inside the UltraBac Software\UltraBac\x64\ directory called “Indexes2”. Then open the management console and go to Manage\General\Index. Change the backup indexes path to point to the newly created folder.
Now run another backup and if it functions correctly, there is an issue with an existing index or the number of indexes in that original directory.
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James Dawes
UltraBac Software
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James@ultrabac.com
425-644-6000
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