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  #1  
Old 11-01-2011, 08:20 AM
dvillegas dvillegas is offline
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Join Date: Aug 2011
Location: México
Posts: 46
Question License Error

Hi,

UltraBac testing with 9.2.2, I found a problem with the license, because instead of taking the hostname of the computer is assigned an IP address.
Now I want to correct this conflict sends me different errors and I do not accept the license agreement that does not recognize the teams that are managed by the license were also modified.

Error adding the images so they can help.

license.jpg

license2.png

license3.png

license4.png

Thank you.
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  #2  
Old 11-01-2011, 08:33 AM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
 
Join Date: Mar 2007
Posts: 129
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Hello dvillegas,
this behavior is actually by design. When a license is generated, it MUST be for a specific server name, not IP address. When pointing a member server to the backup server for licensing, you can then use either the server's name or IP address.
for the other error images you have attached:

You can only ever import 1 evaluation license onto a server.

You must be sure the version of the installed UltraBac Software matches the version of the license you are attempting to import

You will need to call in and request a new license for your testing. We have the abillity to generate a test license to assign to a specific machine that will bypass the limitations of the auto-generated licenses that are sent when a trial version of our software is downloaded. Please call 425-644-6000 and request our licensing department for further assistance.
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James Dawes
UltraBac Software
Technical Support Manager
James@ultrabac.com
425-644-6000
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  #3  
Old 11-01-2011, 03:08 PM
dvillegas dvillegas is offline
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Join Date: Aug 2011
Location: México
Posts: 46
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Thanks for your answer.


However, I have a doubt because it marks the error "Error determining license type (0x8BE1F032 - license server not valid" that means that the license is damaged by such conflicts.
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  #4  
Old 11-02-2011, 07:43 AM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
 
Join Date: Mar 2007
Posts: 129
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The license, i'm sure, is fine. However, you will not be able to import a second evaluation license to the same machine, so you will need a different license from our licensing dept.
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James Dawes
UltraBac Software
Technical Support Manager
James@ultrabac.com
425-644-6000
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