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  #1  
Old 12-08-2011, 02:41 PM
dvillegas dvillegas is offline
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Join Date: Aug 2011
Location: México
Posts: 46
Question Problem with backup!!

I need your help!!

I have a problem, when i do a backup by the agent file by file, the backup stops and ends the job of the backup.

The problem was repeated several times.

I have actived the option of Enable Locked file Backup.

Thanks.



BACKUP LOG - UltraBac 9.2.2 - Build Date: 2011-08-24.

Description: Backup of ******X
User: ******X\admin
Agent: File-by-File Local
Agent Host: ******X
Password Protected: false
Computer Name: ******X (Windows 6.1.7601)
Log Type: Summary.


User BACKUP started On: 07/12/2011 05:30:02 p.m. by admin

BACKUP OPTIONS:

Compression: Software
Index this Backup: true



BACKUP SET(S):
Backup of ******X ()


-----------------------------------------------------------------------------


SET 0 - Backup of ******X.

Agent: File-by-File Local
Agent Host: ******X
Device: BackupPath33 (UltraBac Disk Storage Device (G:\******X Dec 7 2011\))




Error! 07/12/2011 08:14:11 p.m.
Failed to open file for backup \\******X\E:\COMMON2\New Structure\MANUFACTURA, INDUSTRIA Y PYMES\3CAD00F0.tmp, error: (5 - Access is denied.) See http://www.ultrabac.com/kb/error.asp?error=0005 for additional information.

Error! 07/12/2011 10:41:20 p.m.
File Not Found: \\G******X\E:\COMMON2\New Structure\REASEGURO RESP\REASEGURO\Angelito\REPORTES\Primas\Reportes Primas 2011\11 Noviembre\~$03.5 Reporte de Reaseguro Noviembre.2011 2011-2012 Final (version 2007) JdelR conformulas.xlsx See http://www.ultrabac.com/kb/error.asp?error=102168 for additional information.
The backup has been aborted because the agent hasn't responded in the 1200 second time-out period (Status:000

Error! 07/12/2011 11:02:14 p.m.
Backup 'Backup of ******X' aborted See http://www.ultrabac.com/kb/error.asp?error=100450 for additional information.
Software compression ratio: 2.05 to 1.

161018 File (15365 Folders) Totaling 159,820,885,848 Bytes Selected.
160803 File (15278 Folders) Totaling 159,820,885,848 Bytes Written.


Begin: 07/12/2011 05:30:02 p.m.
End: 07/12/2011 11:02:16 p.m.
Duration: 05:32:13 Rate: (7.65 MB/Sec 458.78 MB/Min 26.88 GB/Hour)
3 Errors and 0 Warnings



-----------------------------------------------------------------------------

BACKUP SUMMARY:
Begin: 07/12/2011 05:30:02 p.m.
End: 07/12/2011 11:02:16 p.m.
Duration: 05:32:13 Rate: (7.65 MB/Sec 458.78 MB/Min 26.88 GB/Hour)

Overall Software compression ratio: 2.05 to 1
Media Capacity: 931.511 GB.
Media Remaining: 559.234 GB.
3 Errors and 0 Warnings
160803 Files Completed/161018 Files Selected
15278 Folders Completed/15365 Folders Selected
159,820,885,848 Bytes Completed/159,820,885,848 Bytes Selected.





END OF LOG
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  #2  
Old 12-09-2011, 07:01 AM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
 
Join Date: Mar 2007
Posts: 129
Default

I would suggest calling in to support on this issue. We will need to review windows event logs, and look at other information to determine the root cause.

You can reach us at 425.644.6000
__________________
James Dawes
UltraBac Software
Technical Support Manager
James@ultrabac.com
425-644-6000
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  #3  
Old 12-13-2011, 01:20 PM
dvillegas dvillegas is offline
Member
 
Join Date: Aug 2011
Location: México
Posts: 46
Default

Thanks for your answer!!

Wonder stop support by default skips these files

Probably have to restart the server and launch a checkdisk, maybe have damaged sectors.
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