UltraBac Software  

Go Back   UltraBac Software Forum > UltraBac Technical Support > UltraBac Usage Questions
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Thread Tools Display Modes
Old 10-30-2008, 08:14 AM
dak11 dak11 is offline
Junior Member
Join Date: Oct 2008
Posts: 3
Default Error trying to install agent to server

I'm trying to install the Image Disaster Recovery Agent to a server on my network and I'm getting the error..

Connecting to VM01 failed with error (10060 - A connection attempt failed because the connected party did not properly respond after a period of time, or established a connection failed because connected host has failed to respond.). Do you want to enter a different account to use?

It doesn't matter if I use the admin account to connect or not I still get the same error message.

I can however browse from my backup server to the server with the issue so it's not a connectivity issue.

It's a Vmware server which is running multiple virtual servers that I'm trying to load the agent to.

Any help and/or ideas would be greatly appreciated.
Reply With Quote
Old 10-30-2008, 08:23 AM
Derek Beaney Derek Beaney is offline
UltraBac Technical Support
Join Date: Oct 2006
Posts: 176


That error is most commonly caused by a firewall blocking port 1910. For the install Please disable the firewall or do a local install and add exclusions for Port 1910 Tcp, Ub.exe and Ubms.exe. If you are still having issues, please contact our support team at 425-644-6000 or at Support@UltraBac.com

Derek Beaney,
UltraBac Software
Test Engineer / Beta Manager
Phone: 425-644-6000
Email: Derek@ultrabac.com
Reply With Quote
Old 10-30-2008, 08:46 AM
dak11 dak11 is offline
Junior Member
Join Date: Oct 2008
Posts: 3

Thanks for the quick reply.

The firewall is off on that machine and while I was able to do a local install of the needed files the Ultrabac software still cannot connect.

I'll contact support.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are Off
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -8. The time now is 09:30 PM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright 2001-2019 UltraBac Software