UltraBac Software  

Go Back   UltraBac Software Forum > UltraBac Technical Support > File-by-File Backup and Restore
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Thread Tools Display Modes
Old 04-15-2014, 05:11 AM
rdrucker rdrucker is offline
Junior Member
Join Date: Mar 2014
Posts: 1
Default Error updating index file

Any one having an issue with version 9.2.2, Build 1232. I am receiving the below error during a file backup. (Not all the time)

Windows 2008 r2 SP1 (Central backup server)
Windows 2003 r2 SP2 (Client server)

Error! 4/15/2014 6:40:31 AM
Error updating index file (183 - Cannot create a file when that file already exists.) See http://www.ultrabac.com/kb/error.asp?error=0183 for additional information.

If I look in the C:\Program Files\UltraBac Software\UltraBac\x64\Indexes
I do see a file 20130419-003.ubi.tmp.

I have seen this error on another test environment same version but all on Windows 2008 r2 SP1
Reply With Quote
Old 04-16-2014, 12:02 PM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
Join Date: Mar 2007
Posts: 129

Hello Rdrucker,
Try creating a new folder inside the UltraBac Software\UltraBac\x64\ directory called “Indexes2”. Then open the management console and go to Manage\General\Index. Change the backup indexes path to point to the newly created folder.
Now run another backup and if it functions correctly, there is an issue with an existing index or the number of indexes in that original directory.
James Dawes
UltraBac Software
Technical Support Manager
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are Off
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -8. The time now is 06:10 PM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright © 2001-2019 UltraBac Software