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Old 04-03-2014, 08:46 AM
James Dawes James Dawes is offline
UltraBac Technical Support Manager
 
Join Date: Mar 2007
Posts: 129
Default Disk X - Failed reading capacity via SPT, will use standard API instead.

Disk 1 - Failed reading capacity via SPT, will use standard API instead.

What this error means is that we are not getting the full disk geometry from either the hard drive or the hard drive controller API.

To fix this, it could be as simple as reloading the driver for the disk controller. If the controller is not the issue, we should recommend replacing the disk, as a failure may be imminent.

Ultimately, it is of minor significance if you are backing up basic disks.
If it is a dynamic disk, there is a good possibility we would not backup the last 2mb on the hard disk that contains the header for dynamic disks, and we would be unable to access the restored data.
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James Dawes
UltraBac Software
Technical Support Manager
James@ultrabac.com
425-644-6000

Last edited by James Dawes : 04-03-2014 at 08:55 AM.
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