Authentication Problems with Exchange Mailbox Agent

Hello Support,

I´ve got some strong problems with the authentication.
Here my scenario:

I use a MS Exchange Server 2003. And ultrabac on a another 2003 server.

I want to use a special account named ultrabacadmin for backup.

These user has full administrative privilegs on the exchange system, the exchange server and the ultrabac server.

I generated an UBMAILBOX for this account on the ultrabac server.

If I try to create a backup set i get the following message:

"Error
Mailbox Agent: Unable to open private store, status:80004005"

AND

"Error enumerating files ':MailBox\*' (3 - Das System kann den angegebenenPfad nicht finden.)"


I get no failure, if i use for all the adminstrator account, or if i log on to windows on the ultrabac server with the ultrabacadmin account.

[Derek Beaney]

Hello,

The issue that you are having is due to permissions. The account that you are creating the set with must be an exchange administrator and that account must have its mailbox information specified in the ubmailbox profile. To Solve this, log in as the ultrabacadmin account and create the set.

Thanks!

[rghanim]

I am at a web server and want to backup exchange agent for exchange server 2000 I get this error:

Mailbox Agent: Unable to initialize MAPI, status:80004005

Any help please. By the way I am using an evaluation copy for 45 days and today is my first day. I am doing the backup from the web server it is also a windows 2000 server

[Derek Beaney]

Hi,

You can find more information on troubleshooting this error here:

http://www.ultrabac.com/kb/ubq000204.htm

If this does not help you, please call support at 425-644-6000

[rghanim]

Now I am getting an error this:

Error opening device for backup

The device is on the network drive kanaweb and I am running backup from kanaweb I connected to the exchange server kanamail and run a device to usb drive at kanaweb. I got the above error.

[Derek Beaney]

The Error device is in use, (error 170) is a common error.

It typicaly means that there is a backup currently using the device, or there is a backup that has hung and has not released the device.

To gain control of the device, you will need to open up task manager, and kill all ub.exe processes (both the ubms.exe and the ubui.exe processes do not need to be killed)